Important message to Oticon customers:
"Dear Valued Customer,
Update to Companion app
A performance update for the Oticon Companion app has been released. This update includes behind-the-scenes fixes and improved connection between the app and the hearing aids. In addition, the update will not require Oticon Real™ users to uninstall and reinstall the app to see the new HearingFitness™ and Sound Equalizer features (please note Oticon Real hearing aids must have firmware 1.1.0 to have these features appear in the app).
ON app Discontinuation
With the introduction of the Companion app, we have consolidated our previous app features into a single app and most users have already migrated from the ON app to the Companion app. The ON app for Apple devices will be fully discontinued in conjunction with the release of iOS 17, so we encourage all ON app users to install the Companion app as soon as possible. An in‑app notification will be sent to ON app users in the coming days to encourage users to switch to the Companion app.
For Android™ users, any device running on the forthcoming Android 14 OS will not be able to download the ON app from the Google Play store. In addition, the ON app will be fully discontinued by the end of October.
Companion app Support
For Apple devices, visit the App Store and search for “Oticon Companion.” If the ON app has been used previously, then simply install and launch the Companion app, and the Companion app will then search for and connect with the hearing aids. Then the Companion app will be ready for use.
For Android devices, visit the Google Play Store and search for “Oticon Companion.” We recommend pairing with the Android device through the Companion app for best functionality:
1.Begin by opening the Companion app.
2. Follow these directions to connect to the hearing aids:
a. Turn the hearing aids off and back on to put them into pairing mode.
b. The aids should appear on the screen.
c. Follow the prompts on the screen to connect.
Once the Companion app is installed, please delete the ON app from the device for optimal performance. For more information about the Companion app, please visit oticon.com/companion.
Sincerely,
Your Oticon Team"
Find the full article here: https://view.us-oticon.com/?qs=779563a0c6486afbb6716c25d4c7686e436d9dd2032e4fe5f026eaf9970f489899f5a3facefa32ac7f098d25fe9920b1d487fac7f31c5f23ab286c71918a96401ad053b722a2b293